Is my personal data used for anything other than my enquiry?

No. Details you submit are used to respond to your enquiry and to file subsidy or net-metering documentation on your behalf. We do not sell or rent personal data. See our privacy policy for the full detail.

What is your refund or cancellation policy?

Advance amounts are refundable as per the schedule in our quotation until material is dispatched. Once material is dispatched and installation has begun, cancellation is settled on actual costs incurred. Full terms are in our refund policy.

Refund & Cancellation Policy

We keep cancellation terms simple and predictable so there are no surprises if your plans change.

Before material dispatch

If you cancel before material has been dispatched from our warehouse or the manufacturer, the advance amount is refunded in full, less any third-party charges already incurred on your behalf (for example DISCOM application fees or paid site survey expenses, where applicable). Refunds are processed within 7–10 working days to the original payment method.

After material dispatch

Once material has been dispatched or delivered to your site, cancellation is settled on actual costs: a restocking or return charge for components that cannot be returned to the supplier, plus logistics costs. Any balance amount is refunded within 10 working days of settling the return.

After installation has begun

If installation is in progress, the work completed up to the cancellation date is billed at the rates in your quotation, and remaining material is returned where possible. The settlement statement is shared with you before any refund is issued.

After commissioning

Installed and commissioned systems cannot be returned. Warranty service, AMC or repair support continues as per the terms of your agreement. If you experience a performance issue, contact us and we will investigate and rectify as per the warranty terms.

AMC and service contracts

Annual maintenance contracts may be cancelled with 30 days’ written notice. The unused portion of the contract value for completed quarters is refunded on a pro-rata basis. Cleaning visits already performed are not refunded.

Subsidy delays

Subsidy disbursement is controlled by the government and your DISCOM. A delay in subsidy receipt is not a ground for cancelling a completed installation, as the system has already been supplied and commissioned. We continue to follow up on your claim and share status updates until it is credited.

How to request a cancellation

Email sales@ecoharbor.in or call +91 98220 12345 with your order reference and the reason for cancellation. We acknowledge every request in writing within one working day.